We're here to help! At RozyCam, we value your feedback, questions, and concerns. Whether you need technical support, have a safety concern, or want to get in touch for partnership opportunities, our dedicated team is ready to assist you. We strive to respond to all inquiries within 24 hours during business days.
For general questions about RozyCam, features, or partnership opportunities.
hello@rozycam.comResponse time: 24-48 hours
For technical issues, account problems, or platform troubleshooting assistance.
support@rozycam.comResponse time: 12-24 hours
Report safety concerns, inappropriate behavior, or violations of community guidelines.
safety@rozycam.comResponse time: Priority handling (4-12 hours)
For data privacy questions, GDPR requests, or data deletion inquiries.
privacy@rozycam.comResponse time: 48-72 hours
For copyright claims, legal notices, or terms of service questions.
legal@rozycam.comResponse time: 3-5 business days
Media inquiries, press releases, and interview requests.
press@rozycam.comResponse time: 24-48 hours
Business development, advertising opportunities, and strategic partnerships.
business@rozycam.comResponse time: 2-3 business days
Share your ideas for new features, improvements, or report bugs.
feedback@rozycam.comResponse time: We read all feedback!
Most inquiries are answered within 24 hours during business days. Safety-related concerns receive priority handling and are typically addressed within 4-12 hours. For urgent safety issues, please use the in-app reporting feature for immediate attention.
To help us assist you faster, please include: (1) A clear description of the issue, (2) Your device type and operating system, (3) Browser version if using web, (4) Any error messages you've seen, and (5) Steps to reproduce the problem if applicable.
You can report safety concerns in two ways: (1) Use the in-app reporting button during or immediately after a chat for real-time moderation, or (2) Email safety@rozycam.com with details about the incident. All reports are taken seriously and reviewed by our trust and safety team.
Yes! RozyCam respects your privacy rights. To request data deletion or export, please email privacy@rozycam.com with your request. We'll process it according to applicable privacy laws (GDPR, CCPA, etc.) within the required timeframes.
Our support team is available:
Note: While we monitor emails outside business hours, response times may be longer on weekends and holidays.
If you're unsure which department to reach out to, send your inquiry to hello@rozycam.com and we'll make sure it gets to the right team. We're here to help make your RozyCam experience as smooth as possible.