Privacy Policy

Last updated: November 27, 2024

At RozyCam, your privacy is fundamental to everything we do. This comprehensive Privacy Policy explains how we collect, use, protect, and share your information when you use our random video chat platform. We are committed to transparency and to giving you control over your personal data.

By using RozyCam, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

1. Information We Collect

1.1 Information You Provide Directly

Account Information: If you choose to create an account, we collect information such as email address, username, and password. Note that RozyCam can be used without creating an account for basic random chat functionality.

Communications: When you contact our support team, report violations, or communicate with us, we collect the content of those communications and associated metadata.

Preferences and Settings: We store your platform preferences, language settings, and feature choices to provide a personalized experience.

1.2 Information Collected Automatically

Usage Data: We automatically collect information about how you interact with our Service, including:

• Device information (browser type, operating system, device model)
• IP address and general geographic location (country/region level)
• Connection timestamps and session duration
• Features used and pages visited
• Referral source (how you found RozyCam)
• Technical data about connection quality and performance

Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information and improve our Service. You can control cookie preferences through your browser settings. Types of cookies we use include:

• Essential Cookies: Required for basic platform functionality
• Preference Cookies: Remember your settings and choices
• Analytics Cookies: Help us understand how users interact with the platform
• Security Cookies: Support security features and fraud prevention

1.3 Video and Audio Data

Peer-to-Peer Transmission: RozyCam uses WebRTC technology to facilitate direct peer-to-peer video and audio connections whenever possible. This means your video and audio streams are transmitted directly between you and your chat partner, not through our servers.

No Recording Policy: We do not record, store, or monitor your video or audio conversations. Your chats are ephemeral and private.

Moderation Scanning: Our AI-powered moderation system analyzes video frames in real-time to detect violations of community guidelines. This scanning occurs automatically and immediately, with detected violations flagged for immediate action. Flagged content may be temporarily stored for moderation review, typically for 24-72 hours maximum.

2. How We Use Your Information

We use collected information for the following purposes:

2.1 Service Provision and Improvement

• Facilitate video chat connections between users
• Optimize matching algorithms for better connections
• Improve platform performance and user experience
• Develop new features and functionality
• Conduct analytics and usage research

2.2 Safety and Security

• Detect and prevent fraudulent activity, abuse, and violations
• Enforce our Terms of Service and Community Guidelines
• Protect users from harmful content and behavior
• Respond to legal requests and prevent illegal activity
• Maintain platform security and integrity

2.3 Communication

• Respond to your inquiries and support requests
• Send important service announcements and updates
• Notify you of policy changes
• Request feedback to improve our Service (with your consent)

2.4 Legal Compliance

• Comply with applicable laws and regulations
• Respond to legal processes and governmental requests
• Enforce our legal rights and protect against legal liability

3. Information Sharing and Disclosure

We do not sell your personal information. We may share information in the following limited circumstances:

3.1 Service Providers

We work with third-party service providers who perform services on our behalf, such as:

• Cloud hosting and infrastructure providers
• Analytics and performance monitoring services
• Customer support tools and platforms
• Security and fraud prevention services

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

3.2 Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to:

• Comply with applicable laws or respond to valid legal processes
• Protect the rights, property, or safety of RozyCam, our users, or the public
• Detect, prevent, or address fraud, security, or technical issues
• Prevent imminent harm or illegal activity

3.3 Business Transfers

If RozyCam is involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

3.4 Aggregated and Anonymized Data

We may share aggregated, anonymized data that cannot reasonably be used to identify you. This may include statistics about platform usage, demographics, or trends.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data transmitted between your device and our servers is encrypted using TLS/SSL protocols
• Access Controls: Strict access controls limit who can access personal information
• Security Monitoring: Continuous monitoring for security threats and vulnerabilities
• Regular Testing: Periodic security assessments and penetration testing
• Data Minimization: We collect only the information necessary to provide our Service

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information using commercially reasonable means, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy:

• Account Data: Retained while your account is active and for a reasonable period after deletion to prevent fraud
• Usage Data: Generally retained for 12-24 months for analytics and improvement purposes
• Moderation Data: Content flagged for violations retained for 30-90 days for review and appeals
• Legal Hold Data: Information subject to legal obligations retained as required by law

Once information is no longer needed, we securely delete or anonymize it.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

6.1 Rights for All Users

• Access: Request access to the personal information we have about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to certain exceptions)
• Opt-Out: Opt out of non-essential communications

6.2 Additional Rights for EEA/UK Users (GDPR)

• Data Portability: Receive your data in a structured, commonly used format
• Restrict Processing: Request restriction of processing in certain circumstances
• Object: Object to processing based on legitimate interests
• Lodge Complaints: File complaints with your local data protection authority

6.3 Additional Rights for California Users (CCPA/CPRA)

• Know: Right to know what personal information is collected and how it's used
• Delete: Right to request deletion of personal information
• Opt-Out of Sale: We do not sell personal information
• Non-Discrimination: Right to non-discriminatory treatment for exercising privacy rights

To exercise your rights, please contact us at privacy@rozycam.com. We will respond to verified requests within the timeframes required by applicable law (typically 30 days).

7. Children's Privacy

RozyCam is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@rozycam.com, and we will take steps to delete such information.

8. International Data Transfers

RozyCam operates globally and may transfer your information to countries other than where you reside, including the United States. These countries may have data protection laws different from your country. When we transfer information internationally, we implement appropriate safeguards, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions recognizing certain countries as providing adequate protection
• Other legally approved transfer mechanisms

9. Third-Party Links and Services

Our Service may contain links to third-party websites or services that we do not operate or control. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through our platform.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users (for significant changes)
• Displaying a prominent notice on the platform

Your continued use of RozyCam after changes become effective constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

11. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want to be tracked. Because there is no common understanding of how to interpret DNT signals, RozyCam does not currently respond to browser DNT signals. Instead, you can use the privacy controls available through your browser settings and within our platform.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@rozycam.com
• Data Protection Officer: dpo@rozycam.com
• Mailing Address: RozyCam Inc., 123 Innovation Boulevard, Suite 456, San Francisco, CA 94102, United States

For EEA/UK users, you may also contact our EU representative at eu-rep@rozycam.com.

13. Legal Basis for Processing (EEA/UK Users)

If you are located in the European Economic Area or United Kingdom, our legal bases for processing your personal information include:

• Contract Performance: Processing necessary to provide the Service you've requested
• Legitimate Interests: Processing for purposes of improving our Service, security, and fraud prevention
• Consent: Where you have provided specific consent for certain processing activities
• Legal Obligation: Processing required to comply with applicable laws